The ECG VoIP NOC Service is intended primarily for VoIP Service Providers who want to detect and resolve network problems before their customers report the problems. Detect and resolve problems to ensure minimal interruption for customers, without being bombarded with alarms and alerts.
Monitoring & Support All Day, All Night
Problems don't stop at 5pm, and customers need service 24x7. ECG's VoIP NOC Analysts keep watch over your network continuously, and are always available to answer questions and provide support.
Custom, Functional Monitoring
Get full visibility into your network operation: ECG Designs a Custom Monitoring Platform to collect telemetry data on your network. We use active probing via SNMP, ICMP, custom protocol, and active telephone call testing. ECG performs weekly maintenance to ensure the monitoring system is comprehensive and correct.
Eliminate False Positives
ECG's VoIP NOC Analysts receive alarms, alerts, traps, and events from the Network Management System (NMS). They follow custom procedures for analysis and follow-up verification. Your Engineering and Operations team is contacted directly by a VoIP Analyst only when a problem has been verified.
Reduce Time to Repair
Because ECG VoIP NOC Analysts are monitoring 24x7x365, we detect problems immediately and can begin a response. We verify the alert, then follow custom procedures you provide to contact personnel or take corrective action.
Provide Excellent Service
Put ECG's depth of experience in Telecom, VoIP Operations, and IP Network Operations to work for your network. Our NOC Analysts can receive calls from your customers and provide comprehensive, intelligent technical customer service.