ECG is a world leader in VoIP training services. ECG's courses are offered directly to enterprises and carriers, and re-sold through major VoIP/Telecom equipment vendors in the US and UK.
ECG offers both online and live, instructor-led courses. See below for listings.
Our online courses are video-based and most have comprehension test throughout the class to measure how well you are retaining the material. Online courses are available for twelve months after purchase, allowing you to learn at your own pace and ensuring thorough review of the material.
The Oracle Acme Packet OS-C Platform is enormously complex and powerful. This course shows you how to harness that power for SIP Peering/Trunking, and SIP Registration. This fast paced course arms designers and technicians with practical, tactical knowledge.
The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.
This course takes the student step-by step through the whole process of SAFELY and EFFECTIVELY patching BroadWorks servers.
* Students who sign up for an online class can upgrade to the instructor-led class by paying the difference in the prices.
All our live courses are instructor-led, lab-based classes taught by Technical Staff with thousands of hours of field experience designing, building, and troubleshooting real-time voice, video, and data networks.
The Acme Packet Oracle SBC OS-C Platform is enormously complex and powerful. This course shows you how to harness that power for SIP Peering/Trunking, and SIP Registration. This is a fast-paced focused class intended to arm designers and technicians with practical, tactical knowledge.More details
This is a high-speed boot camp for real world configuration and management on the Acme Packet SBC. We avoid theoretical issues and show time-tested, battle-proven techniques for Acme Packet SBC configuration. Participants in the course learn how to boot an SD from scratch, configure Hosted NAT Traversal (used for IP PBX / Centrex) and SIP Trunking / Peering.More details
This course prepares you to build and expand new BroadWorks services. Run installs safely and effectively. Prepare the Operating System & Network properly. Upgrade existing systems without interrupting service.More details
Understand how BroadWorks processes calls and features. Learn how and where to troubleshoot. Get in-depth hands-on experience managing the BroadWorks platform.More details
This module is focused on BroadWorks service providers. We introduce Unix basics, show how to move an manipulate files. We also study the BroadWorks logs on the BroadSoft Application Server, Network Server, and Media Server to identify call problems, and assess system behavior. We study statistical measurements output by BroadWorks to understand system load issues.More details
This course is intended for network planners, engineers, and operators of VoIP networks who need to know the specific details of the underlying technologies: IP Routing, Ethernet, Quality-of-Service systems, VLANs, and VoIP System components. This course is designed to enable focused learning on tactical skills needed every day at VoIP carriers.More details
This course is intended for VoIP network engineers and operators to understand advanced issues in IP Networking, VoIP Signaling and Media, and Troubleshooting practice.More details
In “A day in the life of a VoIP phone call,” walk packets in a phone call through routers, ethernet switches, T1 links, firewalls, SBCs, etc., The purposes are: (a) to introduce the purpose of the different components covered in the IP Foundations class, and (b) to introduce SIP, MGCP and RTP. Learn how all of the layers of the network work together to produce a working call.More details
Overview of all of the considerations in building or upgrading VoIP carrier networks, including mapping services to systems, CPE selection, network transmission capacity planning (Mbps), switching capacity planning (PPS), security requirements, end-to-end product testing, billing, etc.More details
Many wireless service providers offer wireless high-speed data services. As the network capacity and the Over-The-Air latency drops for 3G/4G data services, VoIP over 3G/4G is becoming a reality, and may displace conventional CDMA or GSM call control. This module covers the state of the industry for VoIP over 3G/4G, and explains a technical architecture to accomplish VoIP over 3G/4G.More details
SIP Phones and IADs have complex software and configuration files. Manually configuring them is impractical and labor-intensive. Effective CPE Management can make the difference between successful, reliable operation and unreliable, expensive services. This module describes the challenges of CPE Management, and describes effective technical approaches to managing CPE through centralized configuration.More details
VoIP networks are subject to attacks that were impossible on SS7 networks. We cover the key attacks and failure conditions. We show how un-protected networks are subject to attackers can interrupt service, steal confidentiality (such as recording phone calls), steal service, overload the system, retrieve customer data, etc. We include US Federal government requirements for Customer Proprietary Network Information (CPNI). And we show how to defend your network against VoIP network attacks.More details
VoIP Carrier networks are complex. Every network includes numerous vendors; monitoring and detection includes SNMP traps, monitoring, syslog monitoring, and other tools. How do you know what to monitor? How can you identify future problems before your customers do? This course covers effective techniques for taming the data feed to understand the health of the system and quickly identify problems.More details
VoIP network capacity planning is complicated by the richness of features. A system that supports 20,000 basic residential users may only support 5,000 users with enhanced business features. To properly set prices for your features, you must understand the workload of each feature. How do you predict system capacity requirements ? How do you know if your system is approaching overload? How do you engineer capacity for new subscribers when features like N-Way Conference Calling are used?More details
VoIP Networks have stringent requirements -- far more rigorous than ISP networks. How do you keep your VoIP network in top performance? This module shows how to analyze your network to identify performance problems. We cover Ethernet switches, Routers, TDM interfaces, Acme Packet SBC, SIP and MGCP performance. Participants learn to analyze packet queueing, congestion, drops, CPU issues, memory issues, and spurious SIP/MGCP signaling.More details
This module is an overview of IMS covering practical engineering aspects. How does IMS differ from standard Carrier VoIP? In what cases is IMS Compliance beneficial? This module cuts through the hype to identify the real business opportunities and technical realities for Services Providers.More details
This 2 Day module covers advanced SIP calling and feature scenarios, including Call Transfers, Busy Lamp Field, Shared Line Appearance / Shared Call Appearance, Message Waiting Indicator, SIP over TCP, SIP Connect, Feature Key Synchronization, N-Way Conference Calling.More details
Brian Tate, B.Sci EE ECG Partner and Technical Staff.
Sherwin Crown, B.Sci CS ECG Partner and Technical Staff. Clients include Verizon Wireless, BellSouth/AT&T, and Telovations.
Mark Lindsey, M.Sci CS ECG Partner and Technical Staff. Clients include Embarq/CenturyLink, BellSouth/AT&T, Centennial de Puerto Rico.
James Puckett, B.Sci CS ECG President and Technical Staff. Clients include Verizon, BellSouth/AT&T, Los Alamos National Labs, and Stage2 Networks.