School of VoIP

ECG is a world leader in VoIP training services. ECG's courses are offered directly to enterprises and carriers, and re-sold through major VoIP/Telecom equipment vendors in the US and UK.

ECG offers both online and live, instructor-led courses. See below for listings.

Online Courses

Our online courses are video-based and most have comprehension test throughout the class to measure how well you are retaining the material. Online courses are available for twelve months after purchase, allowing you to learn at your own pace and ensuring thorough review of the material.


Acme Packet Boot Camp: SIP Trunking & Registration

The Oracle Acme Packet OS-C Platform is enormously complex and powerful. This course shows you how to harness that power for SIP Peering/Trunking, and SIP Registration. This fast paced course arms designers and technicians with practical, tactical knowledge.

$595.00

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BroadWorks Software Installation & Upgrade Procedures

The BroadWorks platform is immensely complex, feature rich and has many members in its platform deployment. This course will demonstrate what it takes to install a member of the BroadWorks platform and maintain it through upgrades and rollbacks.

$495.00

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BroadWorks Provisioning

This class introduces the principles of BroadWorks Users, Enterprises / Service Providers, and Groups. It shows how to manage services, devices, and user security to protect against fraud.

$295.00

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BroadWorks Server Patching

This course takes the student step-by step through the whole process of SAFELY and EFFECTIVELY patching BroadWorks servers.

$495.00

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VoIP Call Control & Troubleshooting

This course provides a complete introduction to SIP-based VoIP Networks as used by VoIP / IMS Carriers worldwide. The course is based on real-world equipment and software -- not just a rehash of the free standards online!

$595.00

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* Students who sign up for an online class can upgrade to the instructor-led class by paying the difference in the prices.


Live Courses We Offer

All our live courses are instructor-led, lab-based classes taught by Technical Staff with thousands of hours of field experience designing, building, and troubleshooting real-time voice, video, and data networks.


Acme Packet Courses

Acme Packet Boot Camp: SIP Trunking & Registration

The Acme Packet Oracle SBC OS-C Platform is enormously complex and powerful. This course shows you how to harness that power for SIP Peering/Trunking, and SIP Registration. This is a fast-paced focused class intended to arm designers and technicians with practical, tactical knowledge.

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Acme Packet SBC Principles for Peering & Hosted NAT Traversal

This is a high-speed boot camp for real world configuration and management on the Acme Packet SBC. We avoid theoretical issues and show time-tested, battle-proven techniques for Acme Packet SBC configuration. Participants in the course learn how to boot an SD from scratch, configure Hosted NAT Traversal (used for IP PBX / Centrex) and SIP Trunking / Peering.

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BroadWorks Courses

BroadWorks: Installation & Upgrades

This course prepares you to build and expand new BroadWorks services. Run installs safely and effectively. Prepare the Operating System & Network properly. Upgrade existing systems without interrupting service.

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BroadWorks: Call Processing & Troubleshooting

Understand how BroadWorks processes calls and features. Learn how and where to troubleshoot. Get in-depth hands-on experience managing the BroadWorks platform.

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Unix & Log Analysis for VoIP/BroadWorks System Administrators

This module is focused on BroadWorks service providers. We introduce Unix basics, show how to move an manipulate files. We also study the BroadWorks logs on the BroadSoft Application Server, Network Server, and Media Server to identify call problems, and assess system behavior. We study statistical measurements output by BroadWorks to understand system load issues.

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VoIP Courses

IP Foundations for VoIP Carriers

This course is intended for network planners, engineers, and operators of VoIP networks who need to know the specific details of the underlying technologies: IP Routing, Ethernet, Quality-of-Service systems, VLANs, and VoIP System components. This course is designed to enable focused learning on tactical skills needed every day at VoIP carriers.

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VoIP Call Control & Troubleshooting

This course is intended for VoIP network engineers and operators to understand advanced issues in IP Networking, VoIP Signaling and Media, and Troubleshooting practice.

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Day In the Life of a VoIP Phone Call

In “A day in the life of a VoIP phone call,” walk packets in a phone call through routers, ethernet switches, T1 links, firewalls, SBCs, etc., The purposes are: (a) to introduce the purpose of the different components covered in the IP Foundations class, and (b) to introduce SIP, MGCP and RTP. Learn how all of the layers of the network work together to produce a working call.

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VoIP Systems Design

Overview of all of the considerations in building or upgrading VoIP carrier networks, including mapping services to systems, CPE selection, network transmission capacity planning (Mbps), switching capacity planning (PPS), security requirements, end-to-end product testing, billing, etc.

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VoIP over 3G/4G Wireless

Many wireless service providers offer wireless high-speed data services. As the network capacity and the Over-The-Air latency drops for 3G/4G data services, VoIP over 3G/4G is becoming a reality, and may displace conventional CDMA or GSM call control. This module covers the state of the industry for VoIP over 3G/4G, and explains a technical architecture to accomplish VoIP over 3G/4G.

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VoIP CPE Management

SIP Phones and IADs have complex software and configuration files. Manually configuring them is impractical and labor-intensive. Effective CPE Management can make the difference between successful, reliable operation and unreliable, expensive services. This module describes the challenges of CPE Management, and describes effective technical approaches to managing CPE through centralized configuration.

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VoIP Security

VoIP networks are subject to attacks that were impossible on SS7 networks. We cover the key attacks and failure conditions. We show how un-protected networks are subject to attackers can interrupt service, steal confidentiality (such as recording phone calls), steal service, overload the system, retrieve customer data, etc. We include US Federal government requirements for Customer Proprietary Network Information (CPNI). And we show how to defend your network against VoIP network attacks.

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Monitoring & Fault Detection

VoIP Carrier networks are complex. Every network includes numerous vendors; monitoring and detection includes SNMP traps, monitoring, syslog monitoring, and other tools. How do you know what to monitor? How can you identify future problems before your customers do? This course covers effective techniques for taming the data feed to understand the health of the system and quickly identify problems.

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VoIP Capacity Planning & Forecasting

VoIP network capacity planning is complicated by the richness of features. A system that supports 20,000 basic residential users may only support 5,000 users with enhanced business features. To properly set prices for your features, you must understand the workload of each feature. How do you predict system capacity requirements ? How do you know if your system is approaching overload? How do you engineer capacity for new subscribers when features like N-Way Conference Calling are used?

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VoIP Network Performance Analysis

VoIP Networks have stringent requirements -- far more rigorous than ISP networks. How do you keep your VoIP network in top performance? This module shows how to analyze your network to identify performance problems. We cover Ethernet switches, Routers, TDM interfaces, Acme Packet SBC, SIP and MGCP performance. Participants learn to analyze packet queueing, congestion, drops, CPU issues, memory issues, and spurious SIP/MGCP signaling.

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Other Courses

IMS Overview

This module is an overview of IMS covering practical engineering aspects. How does IMS differ from standard Carrier VoIP? In what cases is IMS Compliance beneficial? This module cuts through the hype to identify the real business opportunities and technical realities for Services Providers.

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SIP for Engineers & Technicians

This 2 Day module covers advanced SIP calling and feature scenarios, including Call Transfers, Busy Lamp Field, Shared Line Appearance / Shared Call Appearance, Message Waiting Indicator, SIP over TCP, SIP Connect, Feature Key Synchronization, N-Way Conference Calling.

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Our Instructors

Brian Tate, B.Sci EE ECG Partner and Technical Staff.

Sherwin Crown, B.Sci CS ECG Partner and Technical Staff. Clients include Verizon Wireless, BellSouth/AT&T, and Telovations.

Mark Lindsey, M.Sci CS ECG Partner and Technical Staff. Clients include Embarq/CenturyLink, BellSouth/AT&T, Centennial de Puerto Rico.

James Puckett, B.Sci CS ECG President and Technical Staff. Clients include Verizon, BellSouth/AT&T, Los Alamos National Labs, and Stage2 Networks.

Don’t See the Class You Need?

We can customize a class that meets the specific needs of your company. Choose dates that work for you, training at your location. Pricing depends on class content and size. Email sales@e-c-group.com or call +1-229-244-2099.


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