Call Processing & Troubleshooting

Duration Goal Key skills
4 Days Master BroadSoft BroadWorks Call Processing and Analysis BroadSoft BroadWorks, Application Server, Network Server, External Web Server, Media Server, bwcli, AS_CLI, NS_CLI, WS_CLI, MS_CLI, XSLogs, PSLogs, AuditLogs, ms.syslog, OCSLog, tshark, tcpdump, SIP, SDP, RFC3261


Understand how BroadWorks processes calls and features. Learn how and where to troubleshoot.

Get in-depth hands-on experience managing the BroadWorks platform.

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Course Content

Understand Server Interactions. Which server controls voicemail? Which server controls call routing? Which server selects the Long Distance carrier? Which server determines the codec? Understand the server roles, and how they interact to provide features, play greetings, and modify settings.

SIP Call Control In Depth. This module provides a working understanding of SIP call processing. We go in-depth to see how calls are setup, maintained, how codecs are selected, and how calls are ended. Do hands-on analysis exercises, and learn how call transfer, hold, and DTMF transfer work. We cover SIP methods, SIP response codes, and all the basic transactions.

Analyzing Logs. Would that be in the XSLog? OCSLog? PSLog? MS Syslog? Learn what each of the logs has, how to manage logging, and how to read each log on the BroadWorks platform. We cover the Application Server, Network Server, Media Server, and External Web Server in depth.

Beyond Logs: Packet Captures. Logs won’t show every detail. Learn how to use Packet Captures on the BroadWorks servers to look behind the curtain and troubleshoot network and feature issues.

Command-Line Diagnostics with BWCLI and ttIsql. Learn to use the BroadWorks CLI commands to do diagnostics and troubleshooting. Open the TimesTen database for fast access to internal data.

“BroadSoft” and “BroadWorks” are trademarks of BroadSoft, Inc., Gaithersburg, Maryland.